Privacy Policy

Our commitment to you

MyTimeDrop is built on trust. The drops you seal for your future self, the memories your guests share at an event, and the films you make from your own photographs and recordings are personal — and we treat them that way. This policy explains what we collect, why, and how we protect it.

Information we collect

• Account data: Your email address and password (hashed). We use this to authenticate you and deliver your drops.
• Drop content: The text, audio, and video you create and upload for a scheduled TimeDrop. It is stored securely and only delivered to your chosen recipient on the date you set.
• Event memories: Photographs, video, voice recordings, and written messages that you or your guests add to an Event TimeDrop. Guests do not need an account to contribute through your private guest link.
• Interview answers: When you use the guided Interview, your spoken answers are recorded and written down so they can become part of your story.
• Memory Film material: The photographs, clips, voice recordings, and written notes you add to a Personal Memory Film, together with any captions and notes you provide.
• Payment data: Payment is processed by Base44 Payments (Wix). We store your plan or purchase status, but never see or store your full card details.
• Usage data: Basic records such as how many drops you have created or how much storage a project uses, used to enforce plan limits and to run the service.

How we use your information

• To create, store, and deliver your drops on the dates you choose.
• To collect and hold the memories contributed to your Events, and to build Memory Films from them.
• To authenticate you and secure your account.
• To manage your subscription, purchases, and family plan members.
• To send you transactional emails (drop delivery, invitations, purchase confirmations).

AI features

Some parts of MyTimeDrop use automated processing to help shape your story. Spoken answers and recordings can be written down as text. For a Memory Film, the app reads your own words and notes, and looks at the pictures and still frames you provide, to describe what is in them and to suggest how the film might be arranged. These readings are used to build and organise your film — they are never presented as something you said, and the original files you provide are never altered. The Interview voice you hear is AI-generated, and we say so when it speaks.

Who can see your content

Only you and the people you choose can see what you make. A scheduled drop is opened by its recipient with a confirmation code sent to their email. An Event's memories are visible to you, the host, and to anyone you give the guest link to. A Personal Memory Film belongs to you alone. We do not read, review, or share your content with any third party except the service providers listed below, who process it only to provide the feature you asked for.

Data retention

Your drops are stored until you delete them or they are delivered and viewed. Event memories are held for as long as the Event is active under its plan. A finished Memory Film is hosted for the period shown at the time you bought it, and the copy you download is yours to keep permanently. Account data is retained for as long as your account is active. You may request deletion of your account and all associated data by contacting us.

Email delivery

Drop delivery notifications, invitations, and purchase confirmations are sent via our email provider (Resend). When a drop is delivered, the recipient receives an email with a secure link and confirmation code to unlock the content.

Third-party services

• Base44 Payments (Wix): Processes subscription and one-time payments. Their privacy practices are governed by their own policies.
• Resend: Handles transactional email delivery.
• Google OAuth: Optional sign-in via Google, subject to Google's privacy policy.
• OpenAI: Writes down spoken recordings and reads your memories and images for Memory Films.
• Shotstack: Renders a finished Memory Film from your material.
• Amazon Web Services: Prepares audio for films and stores finished films and other media.
• Cloudflare: Provides bot protection on our public forms.

Your rights

You can access, correct, or delete your personal data at any time. You can cancel your subscription from the Subscription page, and you can delete individual drops from your dashboard. To request full account deletion, contact support.

Security

We use industry-standard practices to protect your data. Payment information is handled entirely by Base44 Payments and never touches our servers. Your media is held in private, access-controlled storage: it is not publicly reachable, and a short-lived link is issued only to someone entitled to see it, at the moment they are about to view it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

Questions about your privacy? Contact support and we'll be happy to help.